CONDITIONS - Standard Business Terms and customer information

  1. Scope, definitions

1.1. The Heliflieger Deutschland GmbH, registered in the Munich Commercial Register under the number HRB 215883 (hereinafter "HF"), sells and brokers at sightseeing flight tickets (hereinafter "vouchers") and vouchers (see 2.9.) for helicopter sightseeing flights (hereinafter "sightseeing flights") and similar services. Vouchers are usually purchased without a fixed date. After purchasing the vouchers, they will be redeemed on a specific date via the website performed. Contractual partners as buyers of the vouchers (hereinafter "customers") can be both consumers and entrepreneurs.

  • A consumer in the sense of these general terms and conditions is any natural person who concludes a legal transaction for a purpose that can neither be attributed to their commercial nor their independent professional activity.
  • An entrepreneur in the sense of these general terms and conditions is any natural or legal person or a legal partnership who, when concluding a legal transaction, is exercising their independent professional or commercial activity.
  • Participants in a sightseeing flight (hereinafter “participant”) can be both the customer himself and the authorized holder of a voucher.

1.2. The sightseeing flights are carried out by authorized sightseeing flight companies, associations (hereinafter referred to as "partners") or assistants (hereinafter referred to as "pilots") who are both contractual and executing air carriers when the voucher is redeemed, while HF is responsible for the mere mediation (see also 11.2. Liability).

1.3. These general terms and conditions apply to all contracts and appointments made by a customer or participant with HF with regard to the information on the website or referring websites concludes vouchers and / or events. In addition, they also apply to contracts that are made without the involvement of a website. The inclusion of the customer's own conditions is hereby contradicted, unless otherwise agreed.

  1. conclusion

2.1. The articles and / or events described on the HF website do not represent any binding offers on the part of HF, but serve to make a binding offer by the customer.

2.2. When ordering vouchers and / or vouchers, the customer can submit the offer using the online order form available on the website. After selecting a voucher and / or a voucher with the desired event and storing their personal data in the online order form, the customer submits a legally binding contract offer in relation to the selected item by clicking the button that concludes the order process . The customer can also submit his offer by phone, fax, email or post. With the submission of the offer, these terms and conditions are considered accepted.

2.3. HF can accept the offer of the customer within five days by sending the customer a written order confirmation or an order confirmation in text form (fax, email, post), whereby the receipt of the order confirmation by the customer is decisive, or by sending the Requests customers to pay after placing their order. HF can also accept the customer's offer by HF sending the voucher by email or post within the aforementioned period, whereby the receipt of the voucher by the customer is decisive.

2.4. The period for accepting the offer begins on the day after the customer sends the offer and ends at the end of the fifth day after the offer has been sent.

2.5. When submitting an offer via HF's online order form, the organizer saves the contract text and sends it to the customer in text form (e.g. email, fax or letter) after submitting his order along with the present GTC.

2.6. Order processing and contacting usually take place via email and automated order processing. The customer must ensure that the information provided by him for order processing, especially the email address, is correct so that the emails sent by HF can be received at this address. In particular, the customer must ensure that all emails sent by HF or by third parties commissioned to process the order can be delivered and spam or junk folders are regularly checked for incorrectly sorted emails.

2.7. Restrictions apply to certain offers, such as available dates, number of participants or maximum body weights. People who have more than the maximum body weight for the respective sightseeing flight or voucher demonstrate above-average capacity of the maximum approved take-off weight. This would no longer be available to the other participants. After consultation with HF, these people can book another seat for themselves. Weight restrictions may vary depending on location and helicopter type and can be seen on the website before booking and later on the voucher. The buyer undertakes to also stand up for the contractual obligations of all participants registered by him.

2.8. Flight offers are not specified in flight time, but in block time. Either the time it takes to start the engine until it is ready for departure and the time to switch it off after the flight or the passengers boarding and disembarking at the booked time counts. Depending on the type of helicopter and the situation, the block time can be between 3 and 5 minutes per switch-on or switch-off process.

2.9. A distinction is made between vouchers and vouchers. Tickets / flight vouchers are offered for specific sightseeing flights with a clear description of services and a specific purchase price. In contrast, vouchers only have a value in euros and do not contain any specific service. With vouchers, however, a specific sightseeing flight can be paid for by adding the voucher code to the shopping cart. If the value of the purchased voucher is below the redeemed value of the voucher, the voucher remains redeemable for the remaining amount until the end of the validity period of the voucher.

2.10. If the buyer is a minor, the contract between the organizer and the minor customer requires the consent or approval of the legal representative of the minor. In this case HF reserves the right to make the conclusion of the contract dependent on the proof of a corresponding consent or approval.

2.11. Vouchers that were not purchased directly from HF, but through another agent, are valid if the mediation has been successfully completed. This is the case when the customer has received the valid voucher and the corresponding purchase amount has been received by HF.

  1. Cancellation Policy

3.1. If the customer's contractual declaration is aimed at acquiring a voucher and if the customer acts as a consumer when submitting his contractual declaration, he is entitled to a right of withdrawal with regard to his contractual declaration as follows:

Cancellation Policy

Cancellation Policy

You can revoke your contract declaration within 14 days after the conclusion of the contract in writing (e.g. letter, fax, email) without giving any reason. To meet the cancellation deadline, it is sufficient to send the cancellation in good time. The revocation must be sent to:

Heliflieger Deutschland GmbH, Spiegelstr. 11, 81241 Munich, email: info


In the event of an effective cancellation, the services received on both sides must be granted back and any benefits (e.g. interest) drawn up must be surrendered. If you are unable to return or return the received performance and uses (e.g. benefits of use) or only partially or only in a deteriorated condition, you must compensate us in this respect. You only have to pay compensation for the deterioration of the item and for the uses made, insofar as the use or the deterioration can be attributed to handling the item that goes beyond checking the properties and functionality. “Checking the properties and functionality” means testing and trying out the respective goods, as is possible and customary in a shop, for example. Transportable items are to be returned at our risk. You have to bear the regular costs of the return if the delivered goods correspond to the ordered ones and if the price of the thing to be returned does not exceed an amount of 40 euros or if you have not received the consideration or a higher price of the thing at the time of the cancellation have made a contractually agreed partial payment. Otherwise, the return is free for you. Items that cannot be sent as parcels will be picked up from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you when you send your cancellation or the goods, for us with their receipt.

End of withdrawal

3.2. If the customer's contractual declaration is directed to the direct booking of a sightseeing flight, then there is no right of withdrawal according to § 312b (3) No. 6 BGB if HF undertakes to complete the sightseeing flight at a specific time or within a precisely specified period of time when the contract is concluded.

3.3. If the customer completes an online appointment registration within the revocation period or specifies a specific date request when booking, the customer voluntarily gives up his right of revocation early.

  1. Prices and terms of payment

4.1. The prices given are final prices and include the statutory sales tax. On request, customers will receive an invoice with the VAT shown by email.

4.2. HF offers various payment options, which are stated on the website. Transfers must be made free of charge.

4.3. Payment in advance is always agreed, ie payment is due immediately after conclusion of the contract and before the flight, unless otherwise agreed.

4.4. Delay occurs automatically 14 days after booking confirmation or invoice, without a warning, unless otherwise agreed.

4.5. For passenger transport flights with a flight start at location A and the destination at location B, the applicable passenger tax (currently € 8 net) will be charged per person and flight segment. Sightseeing flights (start at A and landing also at A) do not count as transport flights. Passenger transport flights are flight segments that end at a different place than they started (A to B).

4.6. Waiting times for aircraft and pilots are a flat rate of at least € 100 per hour or part thereof unless otherwise agreed.

  1. Delivery of vouchers

5.1. Vouchers are delivered in electronic form by email or - at the customer's special request - in printed form by dispatch to the delivery address specified by the customer. The specified shipping costs apply depending on the shipping method selected. The voucher is deemed to have been delivered upon delivery by email.

5.2. If the transport company returns the ticket sent by post to HF because delivery to the customer was not possible, the customer bears the costs for the unsuccessful dispatch. This does not apply if the customer exercises his right of revocation through refused acceptance, if he is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the offered service, unless the The organizer had announced the service to him a reasonable time in advance.

5.3. In principle, the risk of accidental loss and accidental deterioration of the thing sold passes to the customer or a person authorized to receive it. If the customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration in the case of a mail order purchase is transferred to a suitable transport person when the item is delivered to the organizer's place of business.

5.4. Lost vouchers will not be replaced.

5.5. Sections 5.1 to 5.4 apply accordingly to vouchers.

  1. Redemption, content and validity of vouchers and vouchers

6.1. Vouchers and vouchers can be redeemed until the end of the third year after the year of purchase and then expired. Shorter periods of validity are possible and may be noted on the respective voucher.

6.2. Before expiry, the validity of vouchers for 20% of the ticket price can be extended for 6 months. For accounting reasons, the extension including receipt of payment must be completed before the expiry date of the voucher. Renewal is no longer possible after the expiry date.

6.3. The value of a voucher corresponds to the purchase price of the service at the time of purchase and is documented in the order confirmation. The value of a voucher can be seen on the voucher. You can pay with vouchers in the shopping cart.

6.4. Vouchers can only be redeemed for the service specified in the voucher. Changes can be requested. The redemption takes place as described on the voucher. Payouts are excluded.

6.5. Vouchers can be given in payment for another higher-value service within the validity period. A processing fee of € 20 will be charged for the rewriting and reissuing of the ticket.

6.6. If there is a general price increase after purchase, it can be passed on to the end customer, whereby this is usually waived without obligation in the first 6 months after purchase. Due to unforeseen cost developments, individual surcharges may be levied, for example in the event of a sudden increase in the cost of aviation fuel/kerosene, insurance requirements or similar. If the customer does not agree to the price increase or the surcharge, the voucher will be converted into a value voucher. The original period of validity remains unaffected. 

6.7. In the event of a return requested by the customer, which can be granted on a case-by-case basis purely out of goodwill, a processing fee of 40% of the purchase price will be retained as compensation. The customer is allowed to prove that a claim to the processing fee, damages or the price increase did not arise at all or the costs were significantly lower.

6.8. Vouchers and vouchers are transferable. HF or the partner can pay the respective owner (such as a recipient) who redeems the voucher with a discharging effect. This does not apply if HF or the partner has knowledge or grossly negligent ignorance of the non-authorization, the legal incapacity or the lack of authorization of the respective owner.

6.9. HF or the partner reserves the right to refuse to redeem the voucher for the respective holder if the holder does not have the necessary authorization or suitability in accordance with Section 8.

6.10. The buyer or voucher holder is aware that these are events that are usually offered from April to October and are also dependent on the weather and technology. He also acknowledges that he must make an appointment to redeem the voucher in good time during the season of the validity period. If the time of receipt of the redemption request is so close to the end of the validity period - specifically after 15 September before the expiry date that no appointment is available at the relevant location within the validity period, the holder has the option of making the appointment under 6.2. to follow the procedure described.

6.11. It is up to the voucher holder to try to find a new appointment within the validity period or to extend it after an agreed appointment has been canceled - point 6.10. Shall apply accordingly.

  1. Appointments, changes or cancellation of the event

7.1. The voucher holder can make a binding appointment request via the menu item "Appointments" on the website or the contact options specified in the voucher or communicated by e-mail. Communication regarding the flight date usually takes place via e-mail. The voucher holder undertakes to regularly check his e-mails in this regard, especially in the phase before the planned flight date. He is free to inquire about the planning status by e-mail or telephone during normal business hours. There is no entitlement to a flight date outside of the offered dates. Offered dates are constantly updated and can be postponed.

7.2. When making an appointment, the voucher holder has a special duty of care in that, in addition to his contact details, he must also truthfully state his body weight. If the voucher holder registers further participants for the event, he undertakes to take responsibility for the contractual obligations and truthful information of all participants registered by him. This includes above all the current body weight including clothing of the participants. If the original registration was made some time ago or if the registrant changes the registered participants after a registration has already taken place, the registrant is obliged to proactively notify changed weight information. The weight information given by the participants can be checked on site at reasonable discretion for reasons of flight safety.

7.3. Flights usually only take place with a fully occupied helicopter - depending on the helicopter used at the respective location, there is space for one to six passengers (plus pilot). Furthermore, the date depends on the availability of aircraft, pilot and suitable weather - see also section 7.6. The participant will be informed as early as possible whether and at what time the appointment will take place. Requests for dates and times communicated during registration will be taken into account whenever possible.

7.4. HF or the partner reserves the right to change the time, place and / or content of the event, provided that the change is reasonable for the customer, taking into account the interests of HF or the partner. HF or partner will inform the customer in good time if the time, location and / or content of the event changes.

7.5. HF is not liable for cases of technical malfunctions on the aircraft or required equipment. If disruptions prevent a service at the agreed time, HF is no longer obliged to perform. The same applies in cases of force majeure, the unavailability of a helicopter or the agreed airfield or the illness of the pilot. HF reserves the right to exchange a previously agreed location for another reasonable location or to cancel the appointment completely. In the event of failure, HF or partners will endeavor to offer a replacement date as soon as possible.

7.6. If a flight offer is no longer available at the time of the appointment request due to a change of location, helicopter type change or similar, the value of the ticket can be offset against any other flight offer throughout Germany. HF will offer appropriate alternatives on a benevolent basis. A reimbursement of the purchase price is excluded - point 6.6. can be offered by HF on a case-by-case basis.

  1. Adherence to deadlines, authorization to participate in sightseeing flights

8.1. The journey to the place of departure is the responsibility of the participant. The costs for travel, accommodation or other expenses are to be borne by the participant and cannot be reimbursed even if the flight is postponed at short notice.

8.2. A booked flight date can be up to max. Canceled or rebooked free of charge 14 days before the agreed flight date. 14 to 4 days before the agreed flight date, the appointment can be canceled or changed for a fee of 40% of the voucher value. 4 to 0 days before the appointment, cancellation or rebooking of the appointment is no longer possible for any reason. In this case, the participant can report a suitable substitute participant, otherwise the ticket is considered to have expired.

8.3. The participant has to appear punctually for the agreed flight date. If the participant does not appear on the agreed flight date or with a significant delay, this is considered a “no-show” and the voucher has expired. A considerable delay is given, in particular, if HF or the partner can no longer carry out the flight without disrupting the subsequent flight dates that have already been agreed.

8.4. People who weigh more than the body weight stated at registration before departure can be excluded from the flight for security reasons and the ticket is forfeited. The same applies to participants who are not physically or mentally fit to take part in a sightseeing flight. The necessary physical aptitude is particularly lacking in the case of heart or circulatory diseases, balance disorders, nervous diseases or other, even chronic diseases that significantly impair the ability to fly.

8.5. HF or the pilot reserves the right to refuse to carry out the sightseeing flight at its reasonable discretion if, due to the specific circumstances of the individual case, it has justified doubts about the participant's ability to fly. This applies, for example, to participants who deliberately or negligently do not follow the flight personnel, are aggressive or are under the influence of alcohol, drugs or medication. You can be excluded from the flight and the voucher has expired.

8.6. HF or the pilot further reserves the right to make the sightseeing flight at its own discretion subject to the submission of a medical certificate confirming the participant's ability to fly if, due to the specific circumstances of the individual case, he has justified doubts about the participant's ability to fly .

8.7. If the participant is a minor, consent or approval from the legal representative of the minor is required to participate. In this case, HF or the pilot reserves the right to make participation dependent on proof of appropriate consent.

8.8. Depending on the location of the event, other local characteristics may have to be taken into account. HF or the respective pilot will point this out when making an appointment.

  1. Flight execution, obligations of the participant

9.1. The participant is obliged to follow the instructions of the ground staff and the pilot in all phases of the flight. The seat allocation depends on several factors and is carried out by the pilot. There is no entitlement to a specific seat, for example next to the pilot, unless a “co-pilot seat” has been acquired, provided that it is offered at the selected location. Nevertheless, this place (or the transportation as a whole) can be refused for safety reasons if the participant is unsuitable within the meaning of Section 8.

9.2. Section 9.1 applies to the redemption of vouchers with the proviso that the voucher loses its validity and can no longer be redeemed by the participant.

9.3. The participants must always be in the field of vision of the pilot and may only approach the helicopter from the front or leave it at the front. The doors of the helicopter are closed by the pilot or the ground crew. This is to avoid damage caused by slamming the doors too forcefully. Participants must buckle up and stay buckled up during the flight.

9.4. All damage to the helicopter caused by the participant is at his own expense. This also includes the necessary costs for cleaning contaminants such as vomit. Parents are liable for their children even if they suddenly and unexpectedly vomit. In such cases, a cleaning fee of at least € 250 is agreed, plus any other costs such as loss of use. However, the customer is allowed to prove that no claim to compensation has arisen at all or that the damage is significantly lower than the lump sum.

9.5. The flight will be carried out in at least sufficient or better weather conditions. The assessment of the weather is always made to the best of our knowledge and belief. Since the weather can by nature never be estimated 100% reliably, weather changes can also occur during the flight and make a change in the flight route or the landing location necessary.

9.6. The flight time may vary due to wind or current traffic conditions. Therefore flight times for sightseeing flights can only be approximate. Flights are deemed to have been carried out as owed in the event of deviations of up to 10% of the specified flight time downwards or upwards.

9.7. Since we are very interested in a consistently high quality of our services and a continued high level of customer satisfaction, we occasionally need opinions from our customers after the sightseeing flight experience. For this purpose, the participant allows us to contact us by e-mail with the request to submit a rating, which can optionally be published anonymously. The participant agrees to this from to be contacted directly or by a commissioned relevant review portal by email.

  1. Withdrawal and reimbursement

10.1. HF will not reimburse any vouchers after the cancellation period in accordance with Section 3 has expired - not even if appointments have to be repeatedly canceled or postponed.

10.2. If a fixed date or period has been agreed for a sightseeing flight before or when booking and this flight cannot take place for reasons that are not with the customer, HF offers a money-back guarantee. In such a case, the buyer will be reimbursed the purchase price minus a lump sum for expenses.

10.3. The flat rate depends on the fees of the payment method chosen by the customer. Depending on the payment method chosen, it is 3-5% of the purchase price, but at least € 30 per booking.

10.4. Clients who have ordered individual flights or who are not private voucher buyers can withdraw from the contract at any time before the start of the flight, unless otherwise agreed in the order confirmation or in the offer. If the client exercises his right of withdrawal and no other agreements have been made, the following flat-rate compensation is due:

- Generally in the case of cancellation: 10% of the commissioned or expected order value

- More than 48 hours before the flight date: 50% of the expected order value

- Less than 48 hours before the flight date or in the event of a no-show or after the aircraft has taken off to the ready-to-use location: 100% of the expected order value

10.5. The receipt of the declaration of withdrawal by HF during normal office hours is decisive for the running of the deadlines.

10.6. However, the customer is allowed to prove that no claim to compensation has arisen at all or that the compensation is significantly lower than the lump sum.

10.7. Sections 10.1 to 10.2 do not limit the statutory right of withdrawal according to section 3.1.

  1. Liability

11.1. If HF negligently violates an essential contractual obligation, liability is limited to the contract-typical, foreseeable damage, unless there is unlimited liability in accordance with statutory provisions. Significant contractual obligations are obligations that the contract imposes on HF in accordance with its content in order to achieve the purpose of the contract, the fulfillment of which makes the proper execution of the contract possible in the first place and on the observance of which the customer can regularly rely.

11.2. HF is only liable as a mediator for the mediation process and never as a contractual or executive air carrier.

11.3. Otherwise HF is not liable.

  1. Applicable law, place of jurisdiction
    12.1. The law of the Federal Republic of Germany applies to all legal relationships between the parties, excluding the laws on the international purchase of movable goods. For consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer is habitually resident.
    12.2. If the customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the seller's place of business. If the customer is based outside the territory of the Federal Republic of Germany, the seller's place of business is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the customer's professional or commercial activity. In the above cases, however, the seller is entitled to appeal to the court at the customer's registered office.
    12.3. Should one of the above provisions or parts thereof be or become invalid, HF and the customer or participant agree that the general terms and conditions continue to apply and that the invalid part is to be replaced by a provision that, if possible, corresponds to the one with the leads to invalid part pursued target.